Dialogic Systems GmbH & Co. KG
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Please
...
note
...
the
...
following
...
information
...
if
...
you
...
want
...
to
...
return
...
defective
...
goods
...
to
...
us:
...
...
...
Returning
...
goods
...
is
...
only
...
possible
...
if
...
you
...
have
...
previously
...
received
...
a
...
return
...
number
...
(RMA)
...
from
...
us
...
(RMA
...
=
...
return
...
material
...
authorization).
...
...
Please
...
send
...
us
...
the
...
RMA
...
form
...
to:
...
Fax:
...
+49
...
8095-873373-99
...
or
...
e-mail:
...
info@home-cockpit.de
...
...
You
...
will
...
receive
...
this
...
back
...
with
...
the
...
corresponding
...
RMA
...
number.
...
...
Returned
...
goods
...
can
...
only
...
be
...
accepted
...
if
...
they
...
are
...
carried
...
out
...
free
...
domicile
...
and
...
are
...
visibly
...
marked
...
with
...
an
...
RMA
...
number
...
outside.
...
...
Incorrect
...
deliveries
...
and
...
damage
...
in
...
transit
...
must
...
be
...
reported
...
to
...
us
...
within
...
3
...
days,
...
furthermore
...
transport
...
damage
...
must
...
be
...
reported
...
directly
...
to
...
the
...
delivering
...
forwarder.
...
Please
...
check
...
the
...
goods
...
on
...
delivery.
...
...
Please
...
always
...
use
...
the
...
original
...
packaging
...
or
...
outer
...
packaging.
...
***
...
Checklist
...
for
...
returns
...
***
...
1.
...
Fill
...
in
...
the
...
form
...
-
...
see
...
back
...
page
...
-
...
IMPORTANT:
...
exact
...
description
...
of
...
the
...
fault
...
(If
...
possible,
...
do
...
not
...
simply
...
state
...
"defective",
...
because
...
the
...
more
...
precise
...
the
...
description,
...
the
...
faster
...
and
...
more
...
targeted
...
the
...
processing
...
can
...
be).
...
2.
...
RMA
...
no.
...
Apply
...
for
...
Fax:
...
+49
...
8095-873373-99
...
or
...
E-Mail:
...
info@home-cockpit.de
...
3.
...
Please
...
enclose
...
invoice
...
copy
...
(condition
...
for
...
a
...
warranty
...
repair)
...
5.
...
Make
...
sure
...
that
...
the
...
RMA
...
number
...
is
...
clearly
...
visible
...
on
...
the
...
outside
...
of
...
the
...
transport
...
packaging
...
6.
...
Return
...
deliveries
...
free
...
domicile,
...
otherwise
...
no
...
acceptance
...
can
...
take
...
place.
...
...
...
Please
...
return
...
the
...
goods
...
immediately
...
after
...
receiving
...
the
...
RMA
...
number,
...
as
...
this
...
will
...
expire
...
after
...
7
...
days.
...
...
In
...
the
...
case
...
of
...
unauthorized
...
return
...
(no
...
error
...
detected,
...
third-party
...
product,
...
software
...
problem,
...
etc.),
...
the
...
goods
...
against
...
a
...
processing
...
fee
...
of
...
€
...
80.-
...
plus
...
transport
...
costs
...
u.
...
VAT
...
returned.
...
...
For
...
returns
...
to
...
the
...
credit
...
note,
...
it
...
should
...
be
...
noted
...
that
...
pasted
...
and
...
labeled
...
products
...
as
...
well
...
as
...
used
...
and
...
no
...
longer
...
in
...
original
...
condition
...
goods
...
are
...
excluded
...
from
...
the
...
return
...
and
...
are
...
processed
...
as
...
unauthorized
...
return.
...
...
Should
...
we
...
incur
...
additional
...
costs
...
due
...
to
...
your
...
return,
...
we
...
reserve
...
the
...
right
...
to
...
reduce
...
the
...
amount
...
of
...
the
...
credit
...
by
...
the
...
costs
...
incurred.
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