Guarantee of Quality

Legal warranty: Dialogic Systems promises flawless quality of materials and processing according to all legal requirements. In case defects occur, Dialogic Systems reserves it's lgeal right to touch up within a reasonable amount of time, change or price depreciation.
Repair costs of defective goods will be handled by Dialogic Systems if flaws are reported and investigated within the 2 year warranty period.
Unbeauraucratic help: Damages caused by improper use or handling, incorrect operation or external influence can not be handled by legal warranty. Since Dialogic Systems is still willing to help out by either fixing the issues remotly, repairing or replacing the device.
These services will be charged with prices according to our price list.

Troubleshooting

Contact us: Feel free to contact your contact person, whenever any type of issues occur with your' HomeCockpit touchpanel / software. Responsibility for end users has to be taken by the company that installed the touchpanel. Said company can contact Dialogic Systems for further advice or in order to turn the devective goods in.
No unauthorized repair attempts: Only by Dialogic Systems authorized service staff is allowed to open and repair HomeCockpit touchpanels. Unauthorized repair attempts result in loss of legal warranty.
Keep information ready: Please write down any information regarding your' device. Important information mainly consist of the devices serial number which is located on the back of the touchpanel. Keep it ready, so we can help you quickly.
Only return on advice: Please do not send defective touchpanels to Dialogic Systems without authorization. Returns can be authorized by completing the RMA process step by step.

Obvious defects: When receiving goods from Dialogic Systems, please remember to check up on potential damages. Keep the original packaging in case of a future defect. HomeCockpit touchpanels need to be shipped their original boxes. Otherwise the touchpanels can easily be damaged while being transport. If damage shows on the first startup of the touchpanel, please contact your' contact person (electrical company) first. Parrallel to investigations on how the damage might have been dealt to the product, Dialogic Systems will assure quick replacement devices.
Suspected damages: In case of inexplicable errors that may be caused by hardware damage, please contact your' contact person (electrical company). In order to exclude potential software issues, uninstall suspicious software after saving configuration files and try again.
Hardware damages caused by incorret operation, cleaning and external influence have to be handled by the end user. After resolving the causes for hard- and software defects, Dialogic Systems might charge emerging costs if it is not responsible for any of the damages.

Tutorials and help: All questions regarding use and configuration of the touchpanels and their software are answered in the user manual. Questions on software not linked to Dialogic Systems have to be answered by the corresponding contact person.
Suspected software issues: In case of suspected software issues, the Dialogic Systems support team is available via phone and email. After telling the support staff about your problem, we should be able to find the problem's reason in either hardware, software or your' potentially faulty operation.
HomeCockpit remote support: If you wish to be supported with setup and configuration of Dialogic Systems software, feel free to book Remote Support for your' touchpanel software. We will access your' touchpanel via TeamViewer and configure the software following your' wishes.

The latest RMA-form with a more detailled step by step guide can be found here.